The Service is operated in the United States. If you are located in the European Union, Canada or elsewhere outside of the United States, please be aware that any information you provide to us will be collected within the United States. By using or participating in the Service, and/or providing Flex.io with your information, you consent to this transfer.
Information that Flex.io Collects
Flex.io collects the following information:
Personal Information You Provide Through the Service. Personally identifiable information is information that identifies you or could reasonably be used to identify you personally (such as your real name, address, phone number, or e-mail address). Providing personally identifiable information is voluntary. You may, however, not be able to use the full functionality of the Service if you do not provide certain information. Flex.io collects personally identifiable information that you provide during your use of the Service, including:
- information for registering or managing a user account, including, but not limited to, email address, name and password information that we store so you can access and use the Service;
- information for using our online store, including your name and contact information. We use credit card information only to pass on to our credit card processors and do not store the credit card number after the purchase is complete;
- information you provide when you sign up for any other services (e.g., newsletter or marketing offers) offered on the Service; and
- information collected when you contact us via online methods (providing feedback, sales questions, support requests, etc.) or offline methods (e.g., telephone).
You may have the opportunity to provide us with the personally identifiable information of a friend (or a friend of yours may provide Flex.io personally identifiable information about you), such as if you chose to invite others into the Service or email a friend a link, notice or other special feature from the Service. Unless required for the Service (e.g, inviting a new user to share a pipe), any email address that you supply to Flex.io for those activities will not be retained, or used, for other purposes unless otherwise disclosed to you at the time the information is collected. We encourage you to send items from the Service only to recipients who are your friends or family or persons with whom you have a relationship and who would expect such information, so that it does not seem like we are soliciting them.
Data Files. We may collect and store the information and data you upload or access with the Service and metadata related to it. We do this in order to provide functionality within the Service such as activity history and data previews.
Log Data. Flex.io automatically records information regarding visitors to its website and each visitor’s activity on the Service. This information may include, but is not limited to your IP address, the time and date of your visit(s), the pages you visit, the frequency of your visits and the length of stay on each page, your browser type, and information that identifies any linking or referral web page visited prior and/or subsequent to visiting our website.
How Flex.io Uses your Information
Flex.io may also use your personal data and other personally non-identifiable information collected through the Service to help us improve the content and functionality of the Service, to better understand our users and to improve the Service. Flex.io may use this information to contact you in the future to tell you about services or updates we believe will be of interest to you. If we do so, each communication we send you will contain instructions permitting you to “opt-out” of receiving future communications. In addition, if at any time you wish not to receive any future communications or you wish to have your name deleted from our mailing lists, please contact us as indicated below.
Analytics. We also collect some information (ourselves or using third party services) using logging and cookies, such as IP address, which can sometimes be correlated with personal information. We use this information for the above purposes and to monitor and analyze use of the Service, for technical administration, to increase functionality and user-friendliness, and to verify users have the authorization needed for the Service to process their requests.
Information Sharing and Disclosure
Your Use. We display your personal information in your account area and elsewhere according to your actions, such as sharing a pipe with a colleague. Any information you choose to provide should reflect how much you want others to know about you. Please consider carefully what information you disclose and your desired level of anonymity. You can review and revise your account information at any time. We may share or disclose your information with your consent, for example if you use a third-party service to access your account (see below). Through certain features of the Service, you may also have the ability to make some of your information public. Public information may be broadly and quickly disseminated.
Legal Requirements. Flex.io may disclose your personal data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Flex.io, (iii) act in urgent circumstances to protect the personal safety of users of the Service or the public, or (iv) protect against legal liability.
Business Transfers. Flex.io reserves the right to disclose, share, assign and/or otherwise transfer user information, including without limitation personally identifiable information, in connection with a merger, acquisition, consolidation, the sale of substantially all of its assets, or any other corporate change or restructuring, whatever form it may take.
Non-private or Non-Personal Information. We may disclose your non-private, aggregated, or otherwise non-personal information, such as usage statistics of the Service, and use this information for both commercial and non-commercial purposes.
The Service is not directed at children and Flex.io does not knowingly collect any personally identifiable information from children under thirteen (13) years of age unless the collection complies with the Children’s Online Privacy Protection Act (“COPPA”). If you are under thirteen (13) years of age, do not send any information about yourself to Flex.io. If Flex.io discovers that a child under the age of 13 has provided Flex.io with personally identifiable information, Flex.io will use commercially reasonable efforts to delete that child’s personally identifiable information from its system.
Links to other Websites
You may leave the Service by clicking on certain links on the Flex.io website. Many of these links take you to websites and online content that are not operated by Flex.io and are beyond Flex.io’s control. Some of these links may even include Flex.io’s logo as part of a joint marketing arrangement. If you click on these links, you will be taken to a third-party website. Flex.io has no control over and is not responsible for the content of any third-party sites to which you link. In addition, these other websites have their own privacy policies and practices that may differ from Flex.io’s, and we encourage you to review the privacy policies of any other website you visit.
The security of your information is important to us. Flex.io takes commercially reasonable steps to secure its systems and to secure your personally identifiable information on our systems, including limiting access to the personally identifiable information contained on our servers and using the Secure Sockets Layer (SSL) protocol when processing credit card information. Unfortunately, no method of electronic transmission or storage is 100% secure. Therefore, Flex.io makes no warrant regarding the security of any information you transmit to Flex.io and you do so at your own risk.